RIGHT TO CANCEL orders (contracts) from UK

You have the right to cancel the order (contract) within 20 days from the date of payment without giving any reason.

To cancel the order, you must inform us by a clear statement, sent by email to the address r.bruners@rbwalling.co.uk or by mail to the address:

17 Keith Muir Gardens
Drumoak, Banchory
Aberdeenshire AB31 5AA

To meet the cancellation deadline, it is sufficient to send your communication before the cancellation period has expired.


If you cancel the order (contract), we will reimburse to you payment received from you, depending on delivery status of your order:
  • if you cancel your order, before the purchased items are sent to you (normally 1-2 days after the payment), we will refund your payment in full amount, including the costs of delivery, within 5 UK banking days;
  • if you cancel your order, after the purchased items are sent to you, we will refund the costs of purchased items within 5 UK banking days after we receive back from you all the goods supplied in their original condition.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

You shall send back the goods to sender's address, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this order (contract) to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the cost of returning the goods.


No returns/ cancellations will be accepted if any one of these conditions is true:
  • your ordered items were produced especially for you, as stated in producer's delivery document;
  • claim is made after 20 days from the date of payment;
  • items are not returned in their original condition.

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